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Terms and Conditions

We want you to be happy with the service that you receive from Cozymum and Me Ltd.  Use of the website “”, including all information, tools and services available to you, the user, from this site, constitutes your agreement to adhere to the terms and conditions set out below. These conditions may be subject to change at any time and without notice: it is your responsibility to check the conditions regularly before ordering from us in case there are any changes.  In addition, our Privacy Policy applies to your use of the website; please also refer to our FAQs page on the website for more information. is the website of Cozymum and Me Limited, PO Box 1600, High Wycombe, Bucks, HP129FG, United Kingdom.  We are a registered company in England & Wales (company number 11572664). These conditions apply between you and Cozymum and Me Limited.  The conditions do not affect the rights that you may have under any relevant statutory law.

Should you have any questions relating to the terms of use, please contact us at and we will be more than happy to help you.


Use of the Site

The use of this site is at your sole risk.

You must be eighteen years old or older to use this site.  If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian.  If you do not qualify, please do not use this site.

The content of this site, and use of site as a whole is restricted to your own, non-commercial use only.

You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.

You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.

You agree not to upload, post, email or otherwise transmit any material that contains software viruses or files designed to damage, interrupt or harm the functionality of our website or servers.

The information contained in this website is for general information purposes only. We endeavour to keep the information contained on the website up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at

We reserve the right to remove or restrict or terminate your access to the website, or sections of it at any time.

From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.

If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.

The site is provided on an ‘as is’ and ‘as available’ basis.  Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us and we will correct the fault as soon as we reasonably can.

You acknowledge and agree that any information that you send or receive during your use of the site may not be secure and may be intercepted by unauthorised parties.

Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we can.


Site Contents

Unless otherwise stated, all content on this website, including without limitation text, design, graphics, logos, icons, images, audio clips, video clips, interfaces, code and software is the exclusive property of Cozymum and Me Ltd, and may not be downloaded, copied, modified, reproduced, published, transmitted, sold or exploited in any way without prior written consent from us.  The content of this site is intended for private, non-commercial use only.

Downloadable materials displayed on the site and marked as such may be downloaded for personal use only.   If you download material from this site, you do so at your own discretion and risk.  You will be responsible for any damage to your computer system, or loss of data that results from the download of any such materials.


User Comments, Feedback and Other Submissions

We welcome your feedback about our site and products and these inform our website, service and product development.  All comments, feedback, suggestions, ideas and other comments that are submitted or offered to us through this site, shall be and will remain the property of Cozymum and Me Ltd.  We will not be limited in the use, commercial or otherwise, of such submissions and will be under no obligation to maintain any comments in confidence, or to respond to user comments.

You agree that comments submitted by you to our website, will not contain libellous or otherwise unlawful, abusive, obscene or untruthful material.

You are and shall remain solely responsible for the content of any commends that you make.

Personal Information submitted through the Site

Your submission of personal information through the website is governed by our privacy policy.  This can be found via the “Privacy Policy” link in the footer section of the Site.

You acknowledge and agree that any information that you send or receive during your use of the site may not be secure and may be intercepted by unauthorised parties.



By placing an order with us, you agree to provide accurate, true, current and complete information and that the credit or debit card that you are using is your own, and that there are sufficient funds to cover payment of the product(s) ordered.

All orders are subject to acceptance and product availability.

For orders placed with PayPal and Stripe, payment is debited directly a thte time of order, before your items are shipped.  In the event that your items are out of stock, your order will be cancelled and you will be refunded as soon as possible.

For further information and policy on PayPal and Stripe payments, please check their websites respectively.

All credit/debit cards are subject to validation, checks and authorisation by the card issuer.  If the issuer of your payment card refuses, or does not authorise payment to us, we will not be liable to any delay or non-delivery.

You agree that all goods ordered by you are for private and domestic use only, and are not for resale.

We reserve the right to refuse any order placed through our website.  At our sole discretion, we may limit or cancel any order placed by you.  In the event that we make such changes or cancel and order, we will make every attempt to contact you.  Please note that this will be via the contact details provided to us when the order was placed.  By providing an email address, you agree that email can be used as a means of communication, notification and billing between us.

We endeavour to ensure that the information provided on the Cozymum and Me website is as accurate as possible.  In the unlikely event that we do discover an error in the price or description of a product you have ordered, we may contact you to ask whether you wish to continue with your order at the correct price or cancel it using the contact details that you have provided to us.


Discounts and Offers

Periodically, we offer discounts and offers.  Discount codes cannot be used in conjunction with any other offer, and are not valid for the purchase of sale items.

Discount codes will not apply to postage and packaging fees.

We reserve the right to end any discounts or offers at any time, including before the advertised end date without notice.


Products and stock details

Details of products available for purchase, including their prices, are set out on our website.  We take all reasonable care to ensure that details, descriptions and pricing of our prodcuts are correct.  As our products are handmade, all sizes, weights, capacities, dimensions and measurements will have a tolerance of 5%.

We have made every effort to display as accurately as possible the colours of our product. However, the actual colour you see will depend on the resolution of your computer. We cannot guarantee that your computer monitor will accurately display the colour, texture or detail of the product on-screen.

We cannot guarantee that stock availability is 100% accurate at all times. Some items displayed for sale on the website may not be available in all sizes and colours, including when the product has been marked down.

The packaging of our products may vary from that shown on our site.


Cancellation, returns and exchanges

You have the legal right to cancel your order for any reason within 28 days.  The cancellation period ends at the end of 28 days, beginning on the day after you receive your goods.

If you cancel, you will receive a refund of the cost of the goods.  If you selected an enhanced delivery method, or delivery to outside of the UK, please note that these charges will not be refunded as our normal delivery method is free of charge.

If you wish to cancel your order, or return or exchange an item, it is your responsibility to inform us of this within the cancellation period.  You can do this by emailing, stating full product details, and your order number.  It is your responsibility to return the goods back to us, and are responsible for the cost associated with returning the goods back.

Products must be returned within 28 days in their original new, unused, unworn, unwashed, unsoiled condition and in their Cozymum & Me packaging.

Sets are not eligible for a partial refund or partial exchange – the entire set must be sent back to us.

The number of returns made by customers is taken into consideration, however, and we reserve the right to refuse return or exchange requests if we feel that there has been an abuse of our returns policy in the past.


Faulty or incorrect items

Every care is taken to inspect items before they are shipped to ensure that they are of the highest quality, but if you have received a damaged product or an incorrect item in error, we will provide you with a pre-paid returns label.  To arrange for this to be sent to you, please contact us at along with a photograph of the damage or incorrectly shipped product and your name and order number so that we can assist you further.

All faulty or damaged items must be returned to Cozymum & Me within 28 days of contacting us for a full refund or exchange.



Post and Packaging is free (Royal Mail, 2nd class), or there is an optional £3.99 fee to upgrade to a 1st class delivery.  We try to dispatch orders within 48 hours of receiving them.  Please allow 2-5 business days for your item(s) to arrive.

Please note that we are unable to deliver to PO Boxes.

The following delivery charges apply for international shipping under 2kg:

Europe – £15

Rest of World – £28

Any customs or import duties may be charged once your Cozymum & Me parcel arrives at its destination country.  These charges must be paid by the recipient of the parcel.  These are imposed by local legislation and, as such, we have no control over them and cannot tell you what the cost will be, as policies and levies vary widely from country to country.



These terms are effective unless and until terminated by either you or Cozymum and Me Ltd.  You may terminate this agreement at any tim.  Cozymum and Me may terminate this afreement at any time, without notice, and accordingly may deny you access to the site if in our judgement you fairl to comply with any of the terms.

If you have any questions about these Terms and Conditions, please contact us by email at



Last updated: May 2019